Refund policy

Returns & Complaints
Because we price our products with very narrow margins, we unfortunately cannot offer a voluntary return policy for change of mind. Therefore, returns are strictly limited to defective or damaged items within the framework of statutory warranty rights.

If you would like to file a complaint regarding an item, please contact us in advance via our contact form. Our team will then inform you of the next steps and assist you with the process.

Damage and Issues
Please inspect your order immediately upon receipt. If an item is damaged, defective, or if you received the wrong item, please contact us right away. We will evaluate the issue as quickly as possible and find a suitable solution together.

If you have any questions, please feel free to reach out to us via our contact form at any time. We typically process inquiries within 1 to 3 business days.